Unlock the secrets of building logistics resilience in this episode of the Beyond Threads podcast, featuring Tapestry – the US-based parent company of Coach and Kate Spade. Host Erik Janssen Steenberg is joined by Peter Schreuder, Senior Director for Fulfilment and Supply Chain at Tapestry, and Ruud Mars from Bleckmann, to explore how nearly a decade of collaboration has transformed omnichannel logistics into a strategic growth engine. Discover how Tapestry expanded into Europe, navigat...
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Unlock the secrets of building logistics resilience in this episode of the Beyond Threads podcast, featuring Tapestry – the US-based parent company of Coach and Kate Spade. Host Erik Janssen Steenberg is joined by Peter Schreuder, Senior Director for Fulfilment and Supply Chain at Tapestry, and Ruud Mars from Bleckmann, to explore how nearly a decade of collaboration has transformed omnichannel logistics into a strategic growth engine. Discover how Tapestry expanded into Europe, navigat...
Beyond Threads Podcast - Ep.16 - How to design returns policies that turn customer expectations into competitive advantage
Bleckmann Logistics
10 minutes
6 months ago
Beyond Threads Podcast - Ep.16 - How to design returns policies that turn customer expectations into competitive advantage
Discover how to design customer-centric returns policies that boost satisfaction and loyalty. In this episode of Beyond Threads, Katerina Antunovic, Service Delivery & Transport Manager at Bleckmann, shares expert strategies for creating flexible, transparent, and data-driven returns experiences. Learn why multiple return options, clear communication, and real-time visibility can transform returns into a competitive advantage.
Bleckmann Logistics
Unlock the secrets of building logistics resilience in this episode of the Beyond Threads podcast, featuring Tapestry – the US-based parent company of Coach and Kate Spade. Host Erik Janssen Steenberg is joined by Peter Schreuder, Senior Director for Fulfilment and Supply Chain at Tapestry, and Ruud Mars from Bleckmann, to explore how nearly a decade of collaboration has transformed omnichannel logistics into a strategic growth engine. Discover how Tapestry expanded into Europe, navigat...
