In this special 10th episode of the BPM360 Podcast, Caspar and Russell connect with Swedish process leader Jesper Blomster — a self-taught digitalization expert, father of four, and the driving force behind major process intelligence initiatives in one of Sweden’s largest financial institutions. Jesper shares how he built a career not through formal degrees, but through curiosity, courage, and a deep commitment to solving real operational problems. 

The conversation spans personal philosophy (“nothing is impossible”), culture in Nordic organizations, and why meaningful BPM always starts with people — not tools, not automation, not tech buzzwords. Jesper breaks down his approach to stakeholder engagement, ownership, and cross-level alignment, offering pragmatic insights from the trenches of operational change. 

The trio also explores the limits of automation, why “optimizing five minutes” doesn’t move the needle, and how focusing on cash conversion cycles creates real business value. Jesper reflects on Scandinavia’s consensus-driven culture, how it shapes problem-solving, and why connecting people across strategic, tactical, and operational levels is the true engine of transformation. 

The episode wraps with Jesper’s community project AUTOMATE, a global, open network where practitioners, academics, and leaders come together to learn, debate, and explore digitalization challenges collectively. 

A rich, human-centric episode that embodies the spirit of BPM360: complex topics made understandable, meaningful, and connected to real people. 

⭐ Top 5 Takeaways

 1) People first, technology second.
Real BPM breakthroughs come from understanding frustrations, motivations, and human behaviour — not from pushing tools or automation.
2) “Impossible” is often just unexplored.
Jesper’s mindset — shaped by “nothing is impossible” — shows that courage, curiosity, and reframing problems outperform formal structures.
3) Ownership beats enforcement.
If you help teams look good, solve their pain points, and connect their work to strategic goals, they become advocates instead of resisters.
4) Automating five minutes is irrelevant — impact the big levers.
Shaving off micro-tasks doesn’t transform a business. Improving cash conversion cycles or end-to-end flows does.
5) Culture determines transformation speed.
Nordic consensus culture fosters debate, commitment, and alignment — creating an environment where change is not imposed, but co-created.

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