In this lively episode of the BPM 360 Podcast, Caspar and Russell welcome Liam O’Neill, Managing Director of BPM-D, for an engaging conversation about how process management must evolve from compliance-driven legacy practices to orchestrated, data-driven business transformation. O’Neill shares lessons from a decade of BPM consulting across Europe, explains why many BPM teams get stuck in “quality management mode,” and envisions a future where orchestration, digital twins, and human-centric ownership reshape enterprise performance. 

🔑 Five Key Takeaways: 

1. Legacy BPM’s Trap: Many organizations remain stuck in compliance and documentation loops—producing models for auditors rather than value for operations.
2. Make BPM Business-Relevant: Process management must focus on clear business outcomes and user value; otherwise, it risks becoming a siloed architecture exercise.
3. The Next Wave—Orchestration: True progress lies in connecting people, systems, and automations end-to-end through orchestration layers and digital twins that offer real-time insight.
4. Ownership & Gamification: Embedding process ownership into job roles (and even incentives) drives accountability—while gamification can make BPM adoption fun and sustainable.
5. Cultural Nuances Matter: Northern Europe leads in BPM maturity—more direct, data-driven, and innovation-friendly—while the UK and others still lean on Lean Six Sigma and QMS traditions but are catching up fast.

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