CSB Group, Malta’s 360° CSP, is always one step ahead

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Braintail

3 episodes

1 week ago

In an industry where 80% of companies sound the same, Braintail Story helps iGaming and high-risk businesses stand out. Each episode uncovers the backstory, positioning, and vision of a company—showcasing what makes them different, credible, and memorable. Through authentic conversations, founder insights, and sharp storytelling, we spotlight brands that matter and connect them with the decision-makers who care.

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CSB Group, Malta’s 360° CSP, is always one step ahead

Braintail

32 minutes 13 seconds

1 month ago

CSB Group, Malta’s 360° CSP, is always one step ahead

For nearly 40 years, CSB Group has been the trusted gateway for international companies entering Europe through Malta. In this episode, Roger Strickland Jr., Director at CSB Group and Consul of Israel in Malta, shares how a small debt collection firm founded in 1987 became one of the island’s most respected 360° corporate service providers.

Roger reveals the culture behind CSB’s success — a mindset of always being one step ahead. From iGaming licensing and M&A deals to real estate, yachting, and relocation, CSB helps clients build their entire business life under one roof.

Discover how Malta became Europe’s iGaming hub, why trust and relationships matter more than paperwork, and how CSB’s “customer-first” philosophy — what Israelis would call Rosh Gadol — has built an unbroken record of client loyalty, regulator confidence, and growth across multiple jurisdictions.

Topics Covered:

The evolution of CSB Group: from credit collection to 360° services

How Malta became Europe’s iGaming epicenter

The “one step ahead” mindset that drives CSB’s culture

The 777 Rule: how fast response builds trust

Integrating legal, tax, accounting, and lifestyle services
The human side of corporate services — long-term relationships, not transactions

CSB’s expansion into M&A and multi-jurisdictional structures

(00:00) Introduction – Welcome from Malta
(00:17) What is CSB Group?
(01:32) Why Malta is a Business Gateway
(03:10) iGaming and Regulated Industries in Malta
(04:45) Financial and Maritime Services on the Island
(06:10) How CSB Helps Businesses Set Up in Malta
(07:30) From Corporate Services to Full 360° Support
(08:28) The 360° Approach Explained
(09:30) One Point of Contact, End-to-End Service
(11:18) The Origins – From Credit Collection to Corporate Services
(12:50) How CSB Grew with Malta’s iGaming Revolution
(13:27) The “One Step Ahead” Mindset
(14:46) Leadership and Marketing Evolution
(16:45) What “Quality Service” Means at CSB
(18:54) The Warm Handoff – How Teams Collaborate
(21:17) The 777 Rule: CSB’s Speed of Response
(22:57) Acting Like It’s Your Own Business
(23:18) The Culture of Anticipation and Initiative
(24:47) Always Thinking One Step Ahead
(25:39) “Rosh Gadol” – The Big-Head Mindset
(26:59) Trust, Reputation, and Regulator Confidence
(27:40) Future Ambitions – Multi-Jurisdiction Expansion
(28:51) M&A Focus and Major Transactions
(29:39) The Value of Integrated Services
(30:12) Governance and Partnership with Clients
(31:13) True Business Partner – Closing Words