Jennifer Grant, CMO of Dialpad, joins Ben Kaplan to talk about the reality behind AI in business — what actually helps customers and what’s just tech for tech’s sake.

She shares how Dialpad is shifting focus from shouting about AI to showing how it improves everyday conversations. They dive into the challenge of keeping messaging clear in a fast-moving market, what it really means to be customer-first, and why personality and real human connection still matter more than ever.
If you’re navigating brand, marketing, or just trying to stand out without the buzzword bingo — this one's for you.