This Break/Fix episode features Richard Holland, a leader at Nation Safe Drivers (NSD), discussing the company’s innovative approaches and his personal journey in the automotive and roadside assistance industry. Through an engaging conversation with the host, Crew Chief Eric, Richard shares insights into NSD’s services, including financial and insurance products, and its comprehensive nationwide roadside assistance network. He emphasizes NSD’s technology-forward strategy, partnerships, and commitment to safety and customer care. Richard also highlights the company’s proactive role in addressing the evolving needs of vehicle owners, especially with the rise of electric vehicles (EVs), and sheds light on how AI and other technologies could enhance future services. Anecdotes about customer experiences and the industry’s future challenges and opportunities make this an informative and inspiring listen for automotive enthusiasts.