"It's compounding and becoming more of a crisis."
That's how Susan Brattberg described the digital skills gap facing our industry right now.
And honestly? She's not wrong.
In today's episode of Bricks & Bytes, we sat down with Susan Brattberg, co-founder and Chief Customer Officer at Global eTraining, and what started as a conversation about an epic rooftop party at Autodesk University (300 people, live band, line dancing - yeah, these guys know how to do marketing) turned into a deep dive on something way more important.
We talked about why training isn't just a nice-to-have anymore... and many more!
Tune in to find out about:
✅ Why the digital skills gap is now the #1 priority for CIOs across ALL industries globally
✅ How technology is changing faster than ever - and why the old "train every couple years" approach is dead
✅ The real ROI companies are seeing when their teams actually know how to use their tools (hint: projects run way smoother)
✅ How AI is flipping the edu-tech space upside down - and why most companies have already dropped out of this niche
Susan's been doing this for 17 years (her company's campus history goes back even longer), and she's seen the evolution firsthand. From physical campuses to on-demand training to AI-powered rapid content development.
If you're wondering why your projects feel chaotic or why new software rollouts never stick... this episode might have some answers.
Watch the full episode out on Spotify and Youtube.
AU Videos mentioned in the episode:
https://www.linkedin.com/posts/global-etraining_au2025-au-autodeskuniversity-activity-7374516713171664896-yoyb?utm_source=share&utm_medium=member_ios&rcm=ACoAAAJfYIoBfEM4rfr-mO14vIEG1k9e5LzxSeQ
https://www.linkedin.com/posts/global-etraining_au2025-autodeskuniversity-au-activity-7374516639838638081-fCS8?utm_source=share&utm_medium=member_ios&rcm=ACoAAAJfYIoBfEM4rfr-mO14vIEG1k9e5LzxSeQ
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Chapters
00:00 Intro
03:55 Introduction to the Journey
06:57 The Impact of Digital Skills Gap
09:50 Transitioning to Online Training
13:01 The Evolution of Training Methods
15:49 The Shift from Physical to Digital
18:50 Understanding Training Needs
21:44 Overcoming Initial Challenges
24:46 Current Trends in Training
27:45 The Role of AI in Training
30:45 Growth and Future Directions
35:00 Shifts in Business Post-COVID
37:45 Managing Growth and Team Dynamics
41:52 Sales Strategies and Customer Engagement
44:45 The Power of Branding and Events
52:32 Balancing Family and Business
54:22 The Competitive Landscape of E-Learning
56:31 Future Trends in E-Learning and AI