Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
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Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
We’ve heard the headlines... AI is coming for your job, your art, and now… your water supply? We’re unpacking the growing concern around the environmental cost of AI tools like ChatGPT and the infrastructure that powers them. These systems aren’t floating in the cloud on fairy dust... they require massive data centres, relentless processing power, and yes, a hell of a lot of water to keep them cool. With growing pressure on natural resources and climate consciousness at an all-time high, we’r...
Business and a Brew
Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
