Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
All content for Business and a Brew is the property of Danielle Thompson and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
Is it all about the science, or can any business benefit? Research and Development
Business and a Brew
17 minutes
3 months ago
Is it all about the science, or can any business benefit? Research and Development
Is it all about the science, or can any business benefit? Let’s talk R&D When you hear Research & Development, you probably picture lab coats, test tubes, and big pharma breakthroughs. But guess what? R&D isn’t just for the science geeks... it could be hiding in plain sight in your business. We’re diving into the surprisingly wide world of R&D and how it’s not just about creating the next COVID vaccine or sending a robot to Mars. It’s also about improving processes, building b...
Business and a Brew
Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
