Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
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Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
Wouldn't It Be Nice to See a Corporation Admit They Screwed Up!
Business and a Brew
20 minutes
1 month ago
Wouldn't It Be Nice to See a Corporation Admit They Screwed Up!
In this week’s episode, Simon and I dive into a topic that comes up again and again… corporate denial. You know the one, the moment a huge organisation gets caught red-handed, denies everything with a perfectly polished statement, and quietly carries on making millions. Yep! We unpack some of the biggest examples from recent years and explore why it happens, how companies manage to bounce back so quickly, and why society seems to give them more grace than they sometimes deserve. We also talk ...
Business and a Brew
Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
