Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
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Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
You Can't Just Drop It In, And It Miraculously Works!
Business and a Brew
28 minutes
2 months ago
You Can't Just Drop It In, And It Miraculously Works!
Change. Some people love it. Most people… not so much. In this week’s episode of Business and a Brew, we dive into the messy, magical world of change management - or, as we like to call it, “convincing people to stop clinging to spreadsheets from 2004.” We chat about why change feels so uncomfortable, the resistance that crops up when businesses try to move from familiar (but painfully outdated) systems into something new, and how to actually make transitions smoother without everyone breakin...
Business and a Brew
Grab your brew, because this one is a masterclass in how not to treat your customers. We’re talking about Dave Carroll, a Canadian singer songwriter who watched his guitar get manhandled by United Airlines baggage handlers back in 2008. He did what any reasonable person would do. He complained. He filled in the forms. He followed the process. And United did what United did best at the time… absolutely nothing. Thanks to a tidy little 24 hour reporting rule, his claim was denied. Case closed. ...
