"OKRs are really a feedback mechanism… it's a two-way street rather than a command-and-control mechanism.” Allan Kelly Top Five Tips For Working With Objectives and Key Results 1. Feedback mechanism: OKRs are a feedback mechanism rather than a order giving mechanism 2. Involve as many people as possible in setting OKRs 3. OKRs are not a to-do list, they describe a desired outcome 4. Decide where Business as Usual fits in 5. Ambition or predictable? TIME STAMP SUMMARY 01:36 Setti...
All content for Business Excellence - TOP 5 Series is the property of Rael Bricker and Lindsay Adams and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
"OKRs are really a feedback mechanism… it's a two-way street rather than a command-and-control mechanism.” Allan Kelly Top Five Tips For Working With Objectives and Key Results 1. Feedback mechanism: OKRs are a feedback mechanism rather than a order giving mechanism 2. Involve as many people as possible in setting OKRs 3. OKRs are not a to-do list, they describe a desired outcome 4. Decide where Business as Usual fits in 5. Ambition or predictable? TIME STAMP SUMMARY 01:36 Setti...
In Conversation - Valentina Coin Top Five Tips For Designing Systems That Deliver Unmatched Customer and Team Experiences
Business Excellence - TOP 5 Series
24 minutes
1 month ago
In Conversation - Valentina Coin Top Five Tips For Designing Systems That Deliver Unmatched Customer and Team Experiences
“By combining these human insights with data-driven decision-making, organizations can ensure that the systems and experiences they design are truly aligned with the needs and expectations of those they serve.” TIME STAMP SUMMARY 02:10 Technology should enable and enhance the experience, not be the primary focus. 10:30 Balance between automation and maintaining human connection in customer interactions. 15:50 Adapting systems to avoid becoming bottlenecks for growth. 22:10 ...
Business Excellence - TOP 5 Series
"OKRs are really a feedback mechanism… it's a two-way street rather than a command-and-control mechanism.” Allan Kelly Top Five Tips For Working With Objectives and Key Results 1. Feedback mechanism: OKRs are a feedback mechanism rather than a order giving mechanism 2. Involve as many people as possible in setting OKRs 3. OKRs are not a to-do list, they describe a desired outcome 4. Decide where Business as Usual fits in 5. Ambition or predictable? TIME STAMP SUMMARY 01:36 Setti...
