🔍 Key takeaways from our conversation:

1. Transitioning from support to success: Moving from a support role to a customer success role can be a natural progression, and it's all about genuinely caring for the outcome of your clients' business.

2. AI in customer support: AI tools such as Zendesk AI and Zoom virtual assistant can enhance support operations by triaging tickets, understanding customer intent, and collecting information to streamline the support process.

3. Support structure at TuneCore: TuneCore's support and success teams work closely together to provide unique experiences for artists and record labels, demonstrating the seamless integration of support and success in a B2B setup.

If you want to dive deeper into these topics or learn more about TuneCore, feel free to connect with me on LinkedIn. And don't forget to check out the amazing work by TuneCore's brand marketing team on social media - it's truly brilliant!

#CaffeinatedPodcast #CustomerSatisfaction #CXLeadership #SurveySolutions #AIinCustomerService