In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they know it does not. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they know it does not. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
Throwback 1st Episode from 1/31/22: Call Center Sushi Bar
Call Center Confidential
23 minutes
1 year ago
Throwback 1st Episode from 1/31/22: Call Center Sushi Bar
In this reposted episode from January 2022, we began a 3-episode series titled Call Center Sushi Bar- rethinking the many misguided narratives perpetuated by experts and pundits in our industry regarding agent patient experience training and performance management. Get your chopsticks ready- this is going to be a tasty one!
Call Center Confidential
In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they know it does not. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
