In this episode of Captive Conversations, Adam sits down with Jonatan from All Gravy to explore how frontline technology can feel more human, more supportive and far more connected to the reality of hospitality work.

Jonatan shares the story of his early career, the leaders who shaped him, and the moment he realised frontline teams were being asked to juggle seven or eight different apps just to get through a shift. He explains how that insight led All Gravy to pivot, rebuild and create a single platform focused on communication, learning and engagement.

They also explore the future of AI for frontline teams, the importance of real service, why user research came before sales, and what hospitality truly needs to support retention and development.

A warm, thoughtful and practical conversation for anyone shaping the future of workforce tech.
#hospitality #allgravy #peopletech #frontlineteams