Jennifer Shannon, PharmD shares one of the most inspiring journeys in independent pharmacy. From opening Lily’s Pharmacy with no patients, to building a pioneering transitions-of-care program, to fighting PBM patient steering at the state level, Jennifer has pushed for better care at every turn.
She walks through how FairRx saved their business, how her community rallied behind her, how her kids supported seniors during COVID, and how she and her husband now run a 39-stall equine farm. It’s a story of advocacy, resilience, and redefining what pharmacy can be.
This episode also marks a special moment for our team — a heartfelt farewell to Mark Bivins, whose presence, leadership, and passion helped shape so much of what this podcast has become.
00:00 — Jennifer Shannon’s Origin Story & Why She Opened Lily’s Pharmacy
03:42 — Building a Pharmacy With No Patients: Community, Cupcakes & Persistence
08:55 — The Transitions-of-Care Program That Changed Everything
14:12 — Taking on CVS/Caremark & Testifying Against PBM Abuse
21:40 — The Birth of FairRx and Fighting to Save Their Pharmacy
29:03 — Kids Helping Seniors During COVID: A Community Moment
34:28 — How Jennifer Became an “Accidental” Equine Pharmacist
41:10 — A Heartfelt Farewell to Mark Bivins
Hosted By: Mark Bivins
Guest: Jennifer Shannon | Owner of Lily’s Pharmacy
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