Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
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Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
Join Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every other prediction list you've seen so far, they don't just talk about AI, in fact that only properly creeps in for the third prediction. What are the first two? Come find out.
Cavell Cloud Conversations
Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
