Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
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Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
How does International Market Turmoil Impact Cloud Communications?
Cavell Cloud Conversations
19 minutes
8 months ago
How does International Market Turmoil Impact Cloud Communications?
Finbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many of these key trends are covered in Cavell's latest Cloud Comms Market reports, which have just been released. One example in these challenging markets is differentiation. Differentiating by product is becoming increasingly difficult, but many vendors are now focusing on vertical specialisation as a key differentiator.
Cavell Cloud Conversations
Send us a text See our faces! Watch this episode on YouTube. In this episode of Cavell Cloud Conversations, Finbarr Begley and Patrick Watson take stock of how cloud communications evolved in 2025, reflecting on last year’s predictions and exploring what’s coming next. They discuss accelerating investment in high-growth markets, the growing importance of vertical specialisation among service providers, and the increasing impact of AI on customer experience and CCaaS performance. The conversat...
