Japan Mehta, CEO and MD of Ticketless Parking, discusses the challenges ofintroducing new payment technology in the parking industry and the need toalign the company's vision with the changing tech landscape. He also sharesinsights on leadership, board dynamics, and the importance of strategicdecision-making. The conversation delves into the challenges of leadership andorganizational change, as well as the strategic approach to introducing newpayment technology to clients. It also explores the dynamics of customer relationships and the role of the CEO in driving business growth. Theconversation delves into the challenges of managing a growing business and theimportance of having a competent 2IC. It also explores the need for emotionalinvolvement in sales and the misconception that price is the primary driver forcustomers.

Takeaways

- Parkingindustry faces challenges in adopting new payment technology

-Leadership and board dynamics play a crucial role in driving strategic changeLeadership transitions can be challenging, and the CEO's role involvesnavigating change and managing executive team churn.

-Introducing new payment technology to clients requires a strategic approach,involving both lead generation and engagement with existing clients.

- TheCEO's involvement in customer relationships and organizational change iscrucial for driving business growth and success. 2IC is crucial

-Emotional involvement in sales

- Priceisn't the primary driver for customers

Chapters

- 00:00Navigating Board Dynamics and Strategic Decision-Making

- 49:12Navigating Leadership Transitions

- 54:30Strategic Approach to Introducing New Payment Technology

-01:26:14 CEO's Role in Customer Relationships and Business Growth

-02:16:16 The Role of Price in Sales