Tom Klein has opened luxury hotels around the world—and now he leads CEOs in San Francisco. In this episode of Chairwaves, Tom shares lessons from decades leading teams at top hotel brands like Ritz-Carlton and Fairmont, where he served as regional VP overseeing eight hotels. He also breaks down what it really takes to build a high-performing team, from hiring the right people to creating a culture of ownership, trust, and accountability. Now, as Chair of a CE and Key Executive group, Tom leans on that global perspective to create a room where authenticity and personal growth are non-negotiable. We talk about the hard shift from operator to facilitator, the art of culture-building, and why—after every meeting—he drives the seven hours home from San Francisco with a big smile on his face.

The best way to contact Tom is at tom.klein@vistagechair.com.