EPISODE 102
In this episode, I speak with Michelle, founder of SatisFIND, who takes service to the next level by linking customer feedback to the employee experience and training. She claims that she’s a magnet for bad service but instead of always being mad, she’s turned it into a business opportunity that we can all benefit from.
About the host:
Danella cut her professional teeth in hospitality and customer service at Walt Disney World and the Four Seasons. She had extensive exposure to various cultures with her traveling global media sales and journalism job. In the Philippines, she has co-founded four ventures: Full Suite, SPARQ, Homegrown Media, co.lab, all of which have promoted business and entrepreneurship, as well as community-building.
She recently completed the Inner MBA, a certificate program designed to bring more purpose and meaning into the work that we do.
In constant pursuit of balance and self-development, she applies the practices of yoga in her daily life. Her move to a beach side town in 2020 revived her, and learning to surf reignited her determination to keep improving.
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