In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
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In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
Dirk Olufs - EVP & CIO at DHL Express: Architecting a Digital Future of Logistics
CIONET
1 hour 5 minutes 36 seconds
1 year ago
Dirk Olufs - EVP & CIO at DHL Express: Architecting a Digital Future of Logistics
We had the pleasure to host Dirk Olufs, EVP & CIO at DHL Express at the panel of CIONEXT | The Fabric of Future-Proof Organisations that we hosted on the 18th of October. Now we’re delighted to publish the #LeadershipDeepDive interview, full of insights from one of the biggest logistics companies in the world!
In this episode, Hendrik Deckers discussed with Dirk about DHL Express's operations, focusing on its digital and customer-centric approach, underlining the role technology plays in improving customer service in logistics. They tackled DHL's IT system evolution, emphasising the importance of innovation in the process. Dirk also delved into the integration of new technologies to enhance DHL's delivery and tracking capabilities, underlining the role of IT in streamlining processes and ensuring efficient service delivery. He explained in detail how the IT organisation is managed globally and underlined the need for standardisation to support global operations effectively.
How does this logistics giant deal with the growing pace of service delivery? What new technologies are key to innovation and staying on top of the game? Watch the full interview to find out!
CIONET
In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
