In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
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In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
Isabelle Droll - CIO at TUI - Data, Diversity, and Destinations
CIONET
1 hour 14 minutes 14 seconds
8 months ago
Isabelle Droll - CIO at TUI - Data, Diversity, and Destinations
This February, CIONET hosted CIONEXT | Mastering Complexity, powered by Hitachi Vantara. We're excited to share with you a new episode of our #LeadershipDeepDive series, featuring Isabelle Droll, CIO for Airline, Corporate, Hotels & Resorts, and Sustainability at TUI. Isabelle collaborated with us on this program together with André Exner.
In this insightful interview, Isabelle delves into TUI’s digital transformation journey within the highly complex travel and tourism industry. She explains how TUI is working to unify fragmented systems across markets into a single, global platform designed to deliver seamless and personalized customer experiences.
Together with Hendrik Deckers, Isabelle explores the strategic role of data integration, cloud migration, and AI-driven personalization in navigating complexity and boosting operational efficiency. From predictive maintenance and route optimization to dynamic packaging, TUI’s key initiatives are deeply rooted in strong collaboration between IT and the business.
Isabelle also emphasizes the evolving role of IT—from cost control to value creation—highlighting the importance of trusted supplier partnerships, nearshore development hubs, and internal AI upskilling programs.
Curious to learn more? Watch the full interview now!
CIONET
In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
