In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
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In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
CIONET
59 minutes 40 seconds
8 months ago
José Antonio López, Group CIO at TOUS - Jewels, Data & AI: Inside the Digital Transformation of TOUS
Watch the full #LeadershipDeepDive interview with José Antonio López - Group CIO at TOUS - who will be our panellist at CIONEXT | The End of IT Leadership on the 3rd of April!
It’s high time to register 👉 www.cionext.com/21 and join us for the discussion on three key shifts that are driving the transformation of IT and CIO’s roles in an organisation:
1️⃣ Democratisation
2️⃣ IT as strategic partner
3️⃣ Human-centricity
In this episode, Hendrik Deckers discusses with José Antonio López, Group CIO of TOUS, how the role of IT leadership is evolving in a fast-paced, digital-first world. They explore the CIO’s shift from operational control to strategic business enablement, the company’s digital transformation journey, and how technologies like AI, cloud, and data are driving innovation at TOUS. José also shares his personal leadership style, lessons learned, and advice for aspiring tech leaders.
CIONET
In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
