In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
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In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
CIONET
1 hour 7 minutes 45 seconds
7 months ago
Sharon Prior - CIO in transition - How Great Tech Leadership Begins with Business Thinking
#CIONEXT | The End of IT Leadership? is around the corner! Watch the full #LeadershipDeepDive interview with Sharon Prior who will be our panellist on April 3rd at 15:00 CET. Don’t forget to register 👉 www.cionext.com/21!
In this episode, Hendrik Deckers discusses with Sharon how today’s CIOs must act as strategic business enablers rather than just technical experts. The traditional IT silo has given way to "fusion teams" — cross-functional groups where IT and business co-create solutions. Sharon highlights that the modern CIO must prioritize business outcomes, such as revenue growth and customer experience, over technology itself.
She advocates for enterprise architecture and long-term roadmapping as essential foundations for agile and continuous delivery. A strong proponent of data governance, Sharon warns against fragmented data ownership and insists that business functions—not IT—must be accountable for the quality and clarity of their own data. Sharon also underscores the importance of education and governance in the AI era. She encourages building AI governance boards and setting clear guardrails to empower business users while maintaining control.
What skills are essential for modern IT leaders? How can IT leaders balance long-term strategy with agile delivery in a fast-paced tech landscape? Watch the full interview to find out!
CIONET
In this episode, Hendrik Deckers sits down with Rajat Dhawan, Group Chief Digital & Technology Officer at Soho House, who is a nominee for the CIONET Awards 2026 in the Data & AI category. Register here to find out who wins this prestigious title 👉 https://www.cionet.com/events/cionet-awards-2026-part-1!
Together, they explore how Soho House - one of the world’s most iconic hospitality brands - transformed into a data-driven, AI-powered global leader — without losing its uniquely human, high-touch identity.
Over his six-year journey, Rajat has led a wholesale cultural, digital, and technological transformation, modernising over 300 legacy systems, building a world-class data and AI capability, and reshaping how Soho House understands, engages, and serves its 200,000+ members worldwide.
Don’t forget to join the online Awards Ceremony that we’re organising together with our partner - Splunk - where Rajat will talk more about this impressive journey https://www.cionet.com/events/cionet-awards-2026-part-1!