Today, Aleks Krylov, President of Stern Gutters, shares a Client Horror Story that dragged on for months.
In October of last year, a retired woman contacted his team to install gutter protection at her home. By the first week of November, the installation was complete, and the final bill was charged.
Just days later, Aleks began receiving emails and phone calls from the client claiming the technician had caused damage—breaking a patio lamp and chipping paint beneath the gutters. The technician firmly denied the allegations, noting he hadn’t even accessed those areas and that such damage was physically impossible.
When the client realized her credit card had been charged for the balance, she became furious and demanded a full refund. Taking it further, she filed a dispute with the bank. Aleks responded with all the required documentation and ultimately won the case. After that, the customer went completely silent.
Six months later, in April, the client’s husband finally reached out, offering to be home after Memorial Day to resolve the matter. Aleks and his team handled the situation, and on June 3rd, the project was officially closed.
Tune in to hear how Aleks navigated this long ordeal—and the lessons he learned about patience, persistence, and professionalism along the way.
Morgan Friedman
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