Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
That time when you're tasked to present a product knowledge sales training class but come unprepared… (with Ron Reich)
Client Horror Stories
37 minutes
1 month ago
That time when you're tasked to present a product knowledge sales training class but come unprepared… (with Ron Reich)
Ron Reich’s big break at Toshiba quickly turned into a nightmare when his lack of product knowledge led to walkouts and harsh criticism from leadership. The experience taught him a lasting lesson: true expertise requires thorough preparation.
Client Horror Stories
Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
