This is the story of Mercado Libre told in first person by its protagonists, using their own professional AI cloned voices, with full authorizations. Escaladores combines two words when translating from Spanish to English – climbers and scalers. Climbers, because they climbed mountains of difficulties and prejudices and mountain ranges of impossibilities. And scalers, because they managed to scale their initial idea. climbers & scalers is the story of people who think they can. Reaching the summit is not only touching the top, but also enjoying competing in the most challenging league with the best in the world.
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This is the story of Mercado Libre told in first person by its protagonists, using their own professional AI cloned voices, with full authorizations. Escaladores combines two words when translating from Spanish to English – climbers and scalers. Climbers, because they climbed mountains of difficulties and prejudices and mountain ranges of impossibilities. And scalers, because they managed to scale their initial idea. climbers & scalers is the story of people who think they can. Reaching the summit is not only touching the top, but also enjoying competing in the most challenging league with the best in the world.
S1:E21 Sean Summers: The user's problem before a million issues
climbers & scalers
29 minutes 20 seconds
3 months ago
S1:E21 Sean Summers: The user's problem before a million issues
Everyone gets a complaint, a rant, or a request for help every week. Everyone — from the first to the last. In many places, people assume the user experience team will take care of it. At Mercado Libre, Sean says, you take care of it yourself. You might have a million things going on in your day-to-day, but the first thing Sean wants to understand is why the user had that problem.
climbers & scalers
This is the story of Mercado Libre told in first person by its protagonists, using their own professional AI cloned voices, with full authorizations. Escaladores combines two words when translating from Spanish to English – climbers and scalers. Climbers, because they climbed mountains of difficulties and prejudices and mountain ranges of impossibilities. And scalers, because they managed to scale their initial idea. climbers & scalers is the story of people who think they can. Reaching the summit is not only touching the top, but also enjoying competing in the most challenging league with the best in the world.
