Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
Healthy Workforce Institute
119 episodes
3 days ago
Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
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Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
EP 119: Creating a Healthy Workforce by Putting Nurse Well-Being First
Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
43 minutes
6 days ago
EP 119: Creating a Healthy Workforce by Putting Nurse Well-Being First
In this episode of the Coffee Break Podcast, Dr. Renee Thompson chats with Kristen Gilmore, the Program Manager for Nurse Well-Being at Jefferson Health, about what nurse well-being looks like when it’s thoughtfully designed and fully integrated into the workplace.
Kristen shares how her inaugural, grant-funded role supports nurses across all career stages – from new graduate nurses to nurse leaders. The conversation explores how Jefferson Health embeds well-being directly into clinical environments through nurse coaching and therapy-based programs, including pet, music, and art therapy, without disrupting patient care.
Listeners will gain insight into why stress drives incivility and turnover, how proactive support improves retention, and why investing in nurse well-being is a leadership responsibility, not a perk.
What You’ll Learn in This Episode
What an effective nurse well-being role actually looks like
How therapy-based programs support nurses during their shifts
Why stress fuels incivility and unhealthy work cultures
How nurse coaching strengthens new graduate confidence and retention
Why leadership well-being is essential to workforce stability
About Kristen Gilmore
Kristen Gilmore, MSN, RN, CEN, TCRN, NE-BC, NC-BC, is the inaugural Program Manager for Nurse Well-Being at Jefferson Health, supporting the Bucks, Frankford, Einstein Montgomery, and Torresdale campuses. She has a background in emergency nursing and nursing leadership and is deeply committed to advancing clinician well-being.
Kristen serves as President of the Philadelphia Chapter of the Emergency Nurses Association (ENA) and chairs the ENA National Wellness Committee. She is a board-certified nurse coach, Certified SMART Practitioner, national speaker, and co-author in the Journal of Emergency Nursing. Her work focuses on integrating evidence-informed well-being strategies into real-world clinical settings.
Links & Resources
Email Kristen: Kristen.Gilmore@Jefferson.edu
Connect with Kristen on LinkedIn
Download your copy of our 33 Scripts to Address Disruptive Behavior When You Don’t Know What to Say
Check out Renee Thompson’s newly revised book and #1 Amazon Best Seller Enough! Eradicating Bullying & Incivility: Strategies for Front Line Leaders here!
Check out Renee Thompson’s book Do No Harm Applies to Nurses Too! Strategies to Protect and Bully-proof Yourself at Work here!
Learn more about the Eradicating Bullying & Incivility eLearning Program here!
Have a question for Renee?
Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode!
Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases.
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Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time
Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.
