Table reservations for cafes with Daniel Greenberg

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Coffee Knowledge Hub

Andrew Tolley

29 episodes

2 weeks ago

Do you work in the coffee industry or want to work in the coffee industry? This podcast is about the business of coffee, for people who want to improve their coffee businesses, start a coffee business, or be better at their jobs. Learn from industry leaders and experts from across the globe. Learn from the mistakes many have made before. Hosted by Andrew Tolley and Tibor Varady, whose experiences traverse cafe startup, management, training, retail, roasting, and leading diverse teams. We have a combined industry experience of over 30 years. We have been successful competitors, we are both past Chairs of the Barista Guild of Europe (as it was then). We are excited to help you navigate the dynamic world of coffee businesses.

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Table reservations for cafes with Daniel Greenberg

Coffee Knowledge Hub

1 hour 6 minutes 26 seconds

5 months ago

Table reservations for cafes with Daniel Greenberg

In this episode of the coffee knowledge hub podcast, Tibor and Andrew speak to the co-founder of Lunjoe, Daniel Greenberg. Daniel discusses how Lunjoe (Lun-joe), a table reservation platform for coffee shops can help to optimise space and increase revenue for cafe owners. It also gives assurance to customers they will have a table, even in a crowded and bustling cafe.

He shares insights into the app's development journey, business model, user experience, and the challenges faced by coffee shops in a competitive market.

The conversation also explores growth strategies, membership programs, and the impact of the app on cafe culture.

As usual, Tibor and Andrew have a follow up chat about the conversation after saying good bye to Daniel. So stay tuned for the analysis at the end.

Takeaways

Lunjoe aims to help coffee shops increase profitability by optimizing sit-in trade.
The app allows cafe customers to reserve tables, ensuring availability for meetings and social gatherings.

We interroagate the app's business model to understand implications for cafe margins
User experience is prioritised, with a focus on minimising friction in the reservation process.
The app offers a free trial of 50 reservations to encourage adoption among cafes.
Lunjoe is designed to enhance customer experience while supporting local coffee shops.
Feedback from users and cafe owners is crucial for continuous improvement of the app.
The app includes features like waitlists and notifications to enhance user engagement.
Daniel emphasizes the importance of providing value to coffee shop owners to ensure long-term success.

Chapters

00:00 Introduction to Lungo: A New Coffee Experience

06:11 Understanding the App's Functionality

11:28 From Idea to Execution: Building the Team

14:15 Growth Strategies and Future Plans

16:33 Customer Engagement and Loyalty Programs

19:09 Navigating Cafe Culture and User Behavior

21:50 Technical Aspects and Payment Processing

23:38 Future Developments and Features

26:29 Conclusion and Call to Action

33:24 The Value of Meeting Spaces Outside the Office

33:46 Engaging with Coffee Shop Owners

33:54 Pricing Strategies for Coffee Shop Reservations

35:17 Delivering Value to Coffee Shop Owners

37:02 Understanding Average Transaction Value (ATV)

38:34 The Concept of Selling Unused Capacity

40:05 Challenges of Reservations in Coffee Shops

41:58 The Pros and Cons of Reservations

43:43 Onboarding and Daily Operations for Coffee Shops

45:10 The Importance of Feedback and Iteration

56:18 Reflections

56:25 The Flow of Conversation

56:44 Challenges in Cafe Management

57:42 The Role of Technology in Cafes

58:08 Evolving Cafe Culture

59:00 User Journeys in Cafes

01:00:10 Customer Training and Adoption

01:01:02 Competing with Co-Working Spaces

01:01:54 Creating Unique Cafe Experiences

01:03:25 Behavioral Adaptation in Cafe Culture

01:03:58 The Impact of Technology on Cafe Dynamics

01:04:20 Revenue Models for Cafes

01:05:34 The Future of Cafe Reservations

Find out more:

Daniel Greenberg is the co-founder of Lunjoe, the patent-pending platform that helps coffee shops become more profitable by offering reservations at select tables.

Lunjoe has been crucial in helping coffee shops with a lot of laptop users.

Recently, Daniel graduated from Brown University with a degree in Behavioral Decision Sciences and a data fluency certificate.

If you would like to join Lunjoe, feel free to reach out to daniel@lunjoe.com

TikTok

Lunjoe’s website: lunjoe.com

Download “Lunjoe” On the Apple App Store (Android Coming Soon)

See how it works: Coffee Island case study

Keywords

Lunjoe, coffee shop reservations, cafe culture, business model, user experience, growth strategies, loyalty programs, payment processing, cafe operations, startup journey