In this episode of Coffee with Curtis, Robert is joined by Adam Kosky—an ex-Meta, ex-Spotify seasoned customer success leader—to explore how CS is evolving from a support function into a true driver of growth. They dive into how AI is reshaping CS, the power of storytelling, and why aligning sales and success teams is critical. From building community to launching client-facing podcasts, this episode is packed with fresh takes on turning customer success into your company's unfair advantage.