What is the Metaverse? 

Metaverse is a term used to describe a combination of virtual reality and mixed reality worlds that can be accessed through a browser or a headset which would let people have real-time interactions and experiences across distances. What’s even more interesting is that according to Bloomberg Business Analysis, the metaverse could potentially unlock nearly 800 billion dollar market opportunity! That is how huge the Metaverse is and is going to be. 

The demand for IT service management is soaring as high as ever, with experts opining that the demand is only set to go higher, showing no signs of slowing down. In today’s fast-paced world, enterprises need to have the right talent in the right place to manage the challenges the enterprise might encounter as it goes on to embrace the new technologies, besides also being prepared for whatever the future might throw its way. 

For the metaverse, just having skilled IT professionals is not enough. To ace the metaverse wave, there would be a need for individuals who can excel at IT functions while also being capable of working in cross-business units and cross-solution functions. This necessitates a wide range of experience and knowledge in the individual. 

Let us take a minute here to just speculate about the various possible avenues that an enterprise could explore, based on what we know about the metaverse today: 

1. Create virtual versions of one’s existing products and services to sell in the metaverse 
2. Create virtual shops to sell real-world products and services in the metaverse 
3. Create a complementary range of products and services to offer with the real-world products and services to generate new revenue streams 
4. Create virtual spaces, events in the metaverse, or metaverse-exclusive communities to generate engagement, etc. 

The emergence of the Metaverse-as-a-Service is evitable. To manage the services, one needs top-notch IT service management talent. The best ITSM talent would be ITIL certified, so if this is an area of interest for you, getting started on the ITIL certification career path is exactly what you need to do. The first step on the career path is the ITIL 4 Foundation certification, so you know what you need to do.