A real conversation about leaving corporate life, redefining success, and building a business rooted in connection.
In this episode, Ingrid Zapata Read sits down with Natalie Madrigal, founder of Perfect Your CX, to talk about her leap from corporate life into entrepreneurship—and how she helps businesses grow through human connection, client experience, and community.
We explore:
Questions you might be asking (and we answer):
How do you turn satisfied clients into loyal advocates?
Can CX and community actually fuel growth together?
How do you balance structure with freedom as a founder?
What does “building on your own terms” look like in practice?
Connect with Natalie: @perfectyourcx
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