This podcast is part of a series of case studies in which we speak to small business owners. Find out about the challenges and advantages of owning your own business, and pick up some advice on how to get started. Hair Host is a fast-growing salon based in Buckingham, near Milton Keynes. The salon was opened in September 2015 by Rebecca Blade with support from her parents, Julian and Janet Presant-Collins. Read the full case study on our website » www.gov.uk/government/case-studies/hair-host-llp   Transcript Jocelyn Keedwell: Hi, I'm Jocelyn and I am part of the communications team at Companies House. Today we're at Hair Host a salon in Buckingham as part of the latest small business case studies podcast series. Welcome, Julian and Rebecca.    Julian: Thank you.    JK: Thank you very much for having us here today, really appreciate your time.    JK: So maybe you can tell me a bit about the company and the business?    Rebecca: We're a growing Salon. We opened in 2015. There's eight of us now, and we want to build the business more, open more salons. So hopefully we'll do that soon.    JK: So do you do it on your own?   R: So there's myself and then my two business partners who are also my mum and dad Janet and Julian. I do the day-to-day running in the salon and then they run more of the backstage kind of things like bookkeeping and marketing.    JK: So do you need a lot of support Rebecca, not day-to-day, but maybe sort of behind the scenes?    J: No, certainly not day-to-day. I mean, we're certainly not the hairdressers in the in the family. We leave that to Rebecca and she does a terrific job in the salon, but obviously what you don't realise sometimes when you start a business is you can open premises, employe people, get them doing stuff on a day-to-day basis, but then behind the scenes you do need to almost create a marketing engine to keep creating noise and keep encouraging customers to come back to us and encourage new customers to step across the threshold for the first time, so that's an ongoing thing and then just basic stuff; payroll, managing holidays and things like that, which my wife does. It all takes time. So I think, it's fair to say we're probably more involved than we expected to be, but we're enjoying the journey.   JK: You're talking about the journey. So how did the salon start? Why were you inspired to open a salon? Is it something you've always wanted?   R: I've always wanted my salon. I've always wanted to be a hairdresser since I was very young. Since starting hairdressing I thought that's what I want. I want my own business.    JK: So you were really driven then you had that idea in your head.   R: Yeah from very early on.    J: Well, let me tell you that her head teacher once accosted me as I turned up at school and said I've had Rebecca's class for the day and as a father you sort of go ‘’Oh what's happened?’’ And she said they were talking about careers, and she said Rebecca said she wants to be a hairdresser, but she doesn't just want to be a hairdresser. She wants to have her own salon, so she has been very driven since young age.   JK: That's great. So, do you have a really clear vision of what you want your salon to be like when you were thinking about it?    R: Well a lot of clients find it very intimidating walking into a salon, you know? It's quite difficult for the first time especially. Some have told me that they've walked past wanting to go in and then not walked in and I don't want them to feel like that here. I want them to be able to walk in and feel welcome and that they can chat to anyone like they’re friends more than just clients and hopefully it's more of the living room feel rather than a salon feel.   JK: Brilliant. How did you start out? Was it registering as a limited company, was it finding premises or getting financial backing?   J: I think in terms of order of events, it's fair to say that we found these premises that were available, we talked about po