Today on Concept to Care, we're joined by Rik Renard. Rik is the Director of Clinical Strategy at Awell, a low-code platform to design, orchestrate and improve care flows in days, rather than months. He's also the founding force behind CareOps, an initiative from Awell in partnership with the Health Tech Nerds community. In this insightful conversation, we'll explore Rik's unique journey - from dedicated clinician nurse to health tech operator. We'll dive into how Awell intelligently designs care flows to reduce variability and improve outcomes across the care continuum. Rik will share candid insights on implementing change in environments resistant to new methods, and how to leverage data to validate whether care flows are achieving the desired results. Perhaps most exciting, we'll learn firsthand from Rik about the origins of CareOps - the vision behind it and where this movement is headed next. Here are all the highlights of our conversation: Rik's transformation from a clinician to a health tech startup operator and essential lessons for navigating a similar journey A comprehensive exploration of the Awell platform, the market challenges it addresses, and the pivotal role of its low code platform to design, orchestrate, and improve care flows of top-tier care delivery organizations Exploring the intricacies of crafting care flows and the importance of embracing a mindset of perpetual learning and refinement to ensure continual improvement in care delivery practices Best practices in care flow implementation, with a detailed examination of the essential change management framework necessary for ensuring successful implementation Examining the role of data in care flows, including considerations for design, measuring success over time, and implementing data-driven improvements A story on the inception of CareOps, its mission, and forthcoming endeavors — Where to find Rik Renard: LinkedIn: https://www.linkedin.com/in/rik-renard/ X: https://twitter.com/rikrenard email: rik@awellhealth.com CareOps Website: https://www.careops.org/ Awell Website: https://awellhealth.com/ — Where to find Angela and Omar: Angela Suthrave LinkedIn: https://www.linkedin.com/in/angela-suthrave/ X: https://twitter.com/ASuthrave email: angela@concepttocare.com Omar Mousa LinkedIn: https://www.linkedin.com/in/omarmousa/ X: https://twitter.com/OmarMHealth email: omar@concepttocare.com — Referenced: CareOps: https://www.careops.org/ Awell: https://www.awellhealth.com/ Awell Developer Hub: https://developers.awellhealth.com/ Health Tech Nerds (HTN): https://www.healthtechnerds.com/ Hospitalogy: https://hospitalogy.com/ Healthcare Huddle: https://www.healthcarehuddle.com/ XPrimaryCare: https://www.xprimarycare.com/ Clinicians who VC: https://www.linkedin.com/posts/christinafarr_im-starting-a-community-for-clinicians-who-activity-7098361236970471424-Jved/ Using this McKinsey Framework (Situation-Complication-Resolution (SCR)) to create sales enablement: https://www.stratechi.com/situation-complication-resolution-scr-framework/#:~:text=McKinsey %26 Company leverages the Situation,business environment and internal dynamics Using the OODA Loop to help design care flows: https://thedecisionlab.com/reference-guide/computer-science/the-ooda-loop The Book of Why: The New Science of Cause and Effect: https://a.co/d/dpGyHha The Heart of Change: Real-Life Stories of How People Change Their Organizations: https://a.co/d/1FCUl78 Medplum: https://www.medplum.com/ Tava Health: https://www.tavahealth.com/ People mentioned Thomas Casteele, CEO of Awell: https://www.linkedin.com/in/thomasvdc/ Blake Madden, Founder and Creator of Hospitality: https://www.linkedin.com/in/blakecmadden/ Jared Dashevsky, Resident Physician at Mount Sinai and Co-founder of Healthcare Huddle: https://www.linkedin.com/in/jareddash/ Kenneth Qiu, MD: https://www.linkedin.com/in/kenneth-qiu-md/ Chrissy Farr, Principal Investor, Health-Tech Lead at Omers Ventures: https://www.linkedin.com