Ep 50 - Ashley Kaplan | Bryan Wants to SHUT DOWN Mitsubishi

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Confessions of a Shop Owner

Mike Allen

64 episodes

4 days ago

Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

All content for Confessions of a Shop Owner is the property of Mike Allen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

Ep 50 - Ashley Kaplan | Bryan Wants to SHUT DOWN Mitsubishi

Confessions of a Shop Owner

1 hour 5 minutes

1 month ago

Ep 50 - Ashley Kaplan | Bryan Wants to SHUT DOWN Mitsubishi

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In this episode, Bryan and Mike are joined by Ashley Kaplan of Hub Shop Solutions. They start by talking about an odd tattoo she has on her arm and whether or not she would give away from Hub Shop for life if a customer got a Hub Shop tattoo. Mike points out how much Hub Shop has helped his shop shop save time by handling estimate writing and warranty calls. Time that service advisors can spend with customers to improve sales. Oh, and if given the opportunity, Bryan would SHUT DOWN Mitsubishi??

Timestamps:
00:00 Do you Prank Spam Callers?

10:08 Ashely Loves Sales

12:25 Focus on Bigger Priorities

16:08 Connecting Beyond Transactions

24:52 $43 O-Ring Dilemma

28:37 Efficient Cost-Effective Hiring Alternative

33:09 Efficient Diagnostic Documentation Advice

41:41 Timing Troubles and Steering Lock

47:02 Tracking Estimates and Performance Feedback

51:43 Experimenting for Success

54:34 Hub Shop: Growth-Focused Shop Solution