Ep 59 - Chris Enright | Communication is a HUGE Issue

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Confessions of a Shop Owner

Mike Allen

64 episodes

1 day ago

Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

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Entrepreneurship

Business,

Management

Ep 59 - Chris Enright | Communication is a HUGE Issue

Confessions of a Shop Owner

1 hour 20 minutes

2 days ago

Ep 59 - Chris Enright | Communication is a HUGE Issue

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Chris Enright owns Enright Automotive in Alexandria, Ohio and has one of the biggest industry followings on social media. Jeff Compton from the Jaded Mechanic also sits in for Bryan Pollock. Today, they get into the importance of communication among techs, advisors, and owners to avoid costly mistakes and improve efficiency. Chris brings up how techs shouldn't have to pay for their own tools and gives advice on how to by affordable tools, especially for techs just starting out.

Timestamps:
00:00 French Drivers vs Retired People from Florida

06:24 Navigating SEMA and AAPEX

15:33 "Industry Issues Stem from Communication"

19:41 "Know Your Rights as Technician"

24:43 "Tool Industry Perspectives Divide"

28:22 Technician-Owned Tools Debate

32:43 OEM Tools and Tool Truck

36:59 "First Encounter with Electric Tools"

46:29 Labor vs Parts in Modern Cars

51:10 "It's Not an Issue Until Issues"

55:08 Money Motivation vs Quality Talent

01:01:43 "Success by Getting Outself's Way"

01:04:36 "Challenges Keeping Up with Cars"

01:12:13 Brake Job: Rotors and Pads Together

01:14:59 "Defending Ethical Repair Practices"