Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.   Let’s dive in!   In this episode, I sit down with Jackie Kibler, an EOS Implementer, shares how active listening, genuine care, and clear EOS practices shape stronger teams and healthier businesses. From spotting potential in people to balancing metrics with human connection, she explains why consistent communication, honest feedback, and empowering problem solving are the keys to building lasting culture and performance.   05:16 Transition to Sales and Mentorship 13:38 Hiring for Potential with EOS 22:52 Challenging Preconceived Notions 29:49 Managing Direct Reports and One-on-Ones 38:51 Don’t Take the Monkey 40:47 Connecting in a Remote World 43:40 The Super Connector’s Innate Drive 46:08 Connecting in a New City 49:53 Scaling Ecosystem Connections 52:00 Client Selection and Growth Mindset   Episode Resources   Website: https://www.eosworldwide.com/jackie-kibler LinkedIn: https://www.linkedin.com/in/jackiekiblereos/