Holly Hamilton leads the consumer fightback - getting answers, righting wrongs and making things better for consumers everywhere.
If you have a story or experience you want to share with Consumer Fight Back, email cfb@bbc.co.uk
Holly Hamilton leads the consumer fightback - getting answers, righting wrongs and making things better for consumers everywhere.
If you have a story or experience you want to share with Consumer Fight Back, email cfb@bbc.co.uk
Holly speaks to Ofcom’s James Stinson about the regulator’s latest customer service research results, and we hear from one listener who cancelled their phone line but kept receiving bills.
If you have a story or experience you want to share email cfb@bbc.co.uk