One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service.
www.campsited.com
All content for Conversations with Each&Other is the property of Each&Other and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service.
www.campsited.com
Ep18. Discovering what matters most with User Interviews
Conversations with Each&Other
30 minutes 19 seconds
8 years ago
Ep18. Discovering what matters most with User Interviews
Many voice of the customer programmes centre around surveys and metrics without truly understanding the people and the problems they have. When done well, interviewing users will help unlock what matters most to your customers, and why. And with that you can expand the possibilities of what you can create to satisfy their needs.
Each&Other's Laurence Veale and Tom Cunningham discuss the unsung value of interviewing users.
Conversations with Each&Other
One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service.
www.campsited.com
