Kerry Westland, Partner & Head of Innovation at Addleshaw Goddard, leads nearly 80 people transforming legal service delivery. In this episode, she discusses the practical factors that influence legaltech adoption, and how firms and clients can align to ensure innovation succeeds. The answer often surprises: cloud restrictions that persist years later, AI panel terms repeating past mistakes, and the gap between procurement requirements and innovation goals. Kerry explores how ...
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Kerry Westland, Partner & Head of Innovation at Addleshaw Goddard, leads nearly 80 people transforming legal service delivery. In this episode, she discusses the practical factors that influence legaltech adoption, and how firms and clients can align to ensure innovation succeeds. The answer often surprises: cloud restrictions that persist years later, AI panel terms repeating past mistakes, and the gap between procurement requirements and innovation goals. Kerry explores how ...
The role of the client in innovation - Chris Grant, Managing Director of Client Value at Goodwin
Cracking Legal Innovation
56 minutes
5 months ago
The role of the client in innovation - Chris Grant, Managing Director of Client Value at Goodwin
In this episode of Cracking Legal Innovation, we’re joined by Chris Grant, Managing Director of Client Value at Goodwin and former in-house legal transformation lead at Barclays and HSBC. Chris brings a rare dual perspective from both the client and law firm side — and shares candid insights on what clients really expect when it comes to innovation, value, and pricing. From wearing the “client hat” to now driving change inside a law firm, Chris unpacks how value is assessed, where firms can i...
Cracking Legal Innovation
Kerry Westland, Partner & Head of Innovation at Addleshaw Goddard, leads nearly 80 people transforming legal service delivery. In this episode, she discusses the practical factors that influence legaltech adoption, and how firms and clients can align to ensure innovation succeeds. The answer often surprises: cloud restrictions that persist years later, AI panel terms repeating past mistakes, and the gap between procurement requirements and innovation goals. Kerry explores how ...
