Looking to take your life to the next level? Each week Heather sits down to share with you the techniques and strategies to create your confidence, pursue your dreams and leapfrog the villains you’ll meet along the way. After successfully shattering the glass ceiling in corporate America, Heather is now a best-selling author, professional speaker and entrepreneur. She is currently pulling back the curtain to expose what it takes to get ahead in business and life so you can claim the greatness that you deserve. Find out why USA Today, CNN, and Steve Harvey have all featured her and most recently seen as a guest lecturer at Harvard.
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Looking to take your life to the next level? Each week Heather sits down to share with you the techniques and strategies to create your confidence, pursue your dreams and leapfrog the villains you’ll meet along the way. After successfully shattering the glass ceiling in corporate America, Heather is now a best-selling author, professional speaker and entrepreneur. She is currently pulling back the curtain to expose what it takes to get ahead in business and life so you can claim the greatness that you deserve. Find out why USA Today, CNN, and Steve Harvey have all featured her and most recently seen as a guest lecturer at Harvard.
3 Steps to Handle Any Difficult Conversation & Negotiate With Confidence with Kwame Christian
Creating Confidence with Heather Monahan
46 minutes
1 month ago
3 Steps to Handle Any Difficult Conversation & Negotiate With Confidence with Kwame Christian
Hard conversation on your calendar? Breathe! You’ve got a playbook now. In this episode, negotiation expert Kwame Christian shares how to stay calm under pressure, be heard without getting heated, and turn conflict into collaboration. We break down the 3-step Compassionate Curiosity method, the empathy loop that makes people feel understood, and how to find the leverage you’re missing. Get ready to learn scripts and mindset shifts you can use at work, at home, and anywhere stakes feel high.
In This Episode, You Will Learn
The 3-STEP COMPASSIONATE CURIOSITY FRAMEWORK to handle any hard conversation.
How to ACKNOWLEDGE & VALIDATE EMOTIONS to lower the emotional temperature.
The OPEN-ENDED QUESTIONS that build rapport.
How to see the OPPORTUNITY overshadowed by the power element.
How to SHIFT from EGOCENTRIC to EMPATHETIC PERSUASION so your message lands.
The EMPATHY LOOP that makes people feel heard.
Resources + Links
Listen to Kwame’s podcast HERE
Learn more about Kwame HERE
Grab your copy of Kwame’s book How to Have Difficult Conversations About Race HERE
Sign up for a one-dollar-per-month trial period at shopify.com/monahan
Download the CFO’s Guide to AI and Machine Learning at NetSuite.com/MONAHAN.
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Creating Confidence with Heather Monahan
Looking to take your life to the next level? Each week Heather sits down to share with you the techniques and strategies to create your confidence, pursue your dreams and leapfrog the villains you’ll meet along the way. After successfully shattering the glass ceiling in corporate America, Heather is now a best-selling author, professional speaker and entrepreneur. She is currently pulling back the curtain to expose what it takes to get ahead in business and life so you can claim the greatness that you deserve. Find out why USA Today, CNN, and Steve Harvey have all featured her and most recently seen as a guest lecturer at Harvard.
