CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
36 episodes
3 days ago
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
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In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
Doing More with Less: Leading Customer Success Teams Through Constraints
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
26 minutes
8 months ago
Doing More with Less: Leading Customer Success Teams Through Constraints
This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into what that really looks like in practice. You’ll learn: Where to focus when you can’t do it allHow to scale impact without scaling headco...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
