CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
36 episodes
2 days ago
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
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In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
How to Coach Your Customer Success Team to Be More Strategic
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
25 minutes
8 months ago
How to Coach Your Customer Success Team to Be More Strategic
In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMsHow to coach and enable your team to develop this skillsetTactical ways to embed strategic thinking into your culture and operating modelPlus, I’ll share real frameworks, coaching questions and enablement tips you can start using right awa...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
