CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
36 episodes
3 days ago
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
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In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
Skill, Will, or System? Diagnosing Underperformance in Customer Success
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
15 minutes
4 months ago
Skill, Will, or System? Diagnosing Underperformance in Customer Success
In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting expectations, it can be hard to pinpoint the root cause. Is it a skill gap? A motivation issue? Or is the system itself setting them up for failure? You’ll learn: ✔ How to diagnose whether the issue is skill, will, or system ✔ Why the traditional “skill and will” framework falls short in CS ✔ How to evaluate if your team’s underperf...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
