CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
35 episodes
2 weeks ago
In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026. You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountability, AI, digital-first delivery, trust and privacy, and CS expanding beyond SaaS ✔ What actually worked this year from QBR redesigns and value-driven conversations to CS-initiated expansion plays and smarter onboarding automation ✔ What underperform...
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In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026. You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountability, AI, digital-first delivery, trust and privacy, and CS expanding beyond SaaS ✔ What actually worked this year from QBR redesigns and value-driven conversations to CS-initiated expansion plays and smarter onboarding automation ✔ What underperform...
The Customer Success Playbook for Product-Led Growth
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
21 minutes
4 months ago
The Customer Success Playbook for Product-Led Growth
In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world. You’ll learn: ✔ What makes PLG fundamentally different from traditional sales-led models ✔ How CS can drive value throughout the entire user journey—from sign-up to expansion ✔ How to adapt your engagement model and scale success in a product-led environment ✔ Key metrics that matter ...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026. You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountability, AI, digital-first delivery, trust and privacy, and CS expanding beyond SaaS ✔ What actually worked this year from QBR redesigns and value-driven conversations to CS-initiated expansion plays and smarter onboarding automation ✔ What underperform...
