CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
32 episodes
1 week ago
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
All content for CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader is the property of CS RevSpeak and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
13 minutes
4 months ago
What Founders Get Wrong About Customer Success
In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them. You’ll learn: ✔ Why hiring one CSM to “figure it out” is a setup for failure ✔ What embedding CS into your company culture actually looks like ✔ The real reason churn isn’t solved by CS alone ✔ And how to measure what actually matters—so you don’t get blindsided later If you’re a founder building your first CS function or a CS leader working to ...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Subscribe to CS RevSpeak! If you found today’s episode valu...
