CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
CS RevSpeak
36 episodes
3 days ago
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
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In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
Why Your Customers Are Not “Seeing the Value” (And How To Fix It With The Value Realization Framework)
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
13 minutes
1 month ago
Why Your Customers Are Not “Seeing the Value” (And How To Fix It With The Value Realization Framework)
In this episode, we’re breaking down why customers who seem “healthy” can still churn, downsell, or push back hard at renewal. Sometimes the truth is value isn’t being delivered in a meaningful way. But more often, value is there, and the real problem is that your customer can’t clearly see it, articulate it, and defend it in the language their leadership and CFO actually care about. You’ll learn: ✔ Why value delivered and value realized are not the same thing ✔ Why budget cuts ar...
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating...
