Want to discover the secrets to building and growing high-performing customer success teams?
Amy Oilman, RVP of Customer Success at RingCentral lets us into a secret: it's all about hiring strategies, supportive leadership, and the importance of diversity, equity, and inclusion.
Key discussion points
- The process of building a customer success team.
- The strategies for attracting and vetting high-performing customer success professionals.
- Setting the "rules of the road" for CSMs to work independently and effectively.
- The importance of diversity, equity, and inclusion (DEI) in building a high-performing customer success team.
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