How to ingrain a human-first approach in your workplace

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CS School

Customer Success Collective

35 episodes

1 month ago

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.

Management

Business

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Management

Business

How to ingrain a human-first approach in your workplace | Danielle Martin

CS School

39 minutes 53 seconds

2 years ago

How to ingrain a human-first approach in your workplace | Danielle Martin

In this captivating episode of the CS School podcast, we're joined by Danielle Martin, Senior Customer Success Manager at TryHackMe.

Danielle believes that a genuine commitment to customer success requires a human-first approach. Join us as we delve into the essence of being human-first, and discover how you can incorporate this approach into your own customer success strategy. Don't miss out on this enlightening conversation!

Key talking points

➡️ What it means to be “human-first”

➡️ How to advocate a human-first approach internally

➡️ Resolving conflict by being human-first

➡️ The effect of human-first on customers

➡️ Software solutions to aid a human-first approach

➡️ Challenges to human-first

➡️ The difference between sales and customer-led companies

Resources

➡️ Attend Customer Success Festival in London on November 29-30, 2023

➡️ Connect with Danielle on LinkedIn to continue the conversation.

➡️ Become leadership certified by taking the Customer Success Leadership Accelerator Program

➡️ Chat with other CSMs in the CSC Slack channel for more tips and tricks.

➡️ Schedule a demo with Vitally